ioZen

Terms of Service

Last updated: January 29, 2026

These Terms of Service (“Terms”) govern your access to and use of ioZen (“Service”), operated by ioZen (“we”, “us”, or “our”). By using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. About the Service

ioZen is a platform for building FlowApps that turn conversations into outcomes, including:

  • IntakeBots for conversational data collection
  • Process Boards for workflow management
  • Contact Center for CRM functionality
  • AI-powered field intelligence and automation

2. Beta Service

The Service is currently in Private Beta. This means:

  • Features may change, break, or be removed without notice
  • The Service is provided on an “as is” basis with no uptime guarantees
  • We value your feedback and will use it to improve the platform
  • Beta access may be revoked at any time

3. Account Registration

3.1 Creating an Account

To use the Service, you must create an account. You agree to:

  • Provide accurate and complete information
  • Keep your login credentials secure and confidential
  • Notify us immediately of any unauthorized access
  • Accept responsibility for all activity under your account

3.2 Age Requirement

You must be at least 18 years old (or the age of majority in your jurisdiction) to create an account.

4. How You May Use the Service

You agree to use the Service only for lawful purposes. You must not:

  • Violate any applicable law or regulation
  • Infringe on the rights of others
  • Transmit harmful, offensive, or illegal content
  • Attempt to gain unauthorized access to our systems or other users’ data
  • Interfere with or disrupt the Service
  • Use the Service for spam, phishing, or fraud
  • Collect data from other users without their consent
  • Reverse engineer, decompile, or disassemble any part of the Service
  • Resell, sublicense, or redistribute the Service without our written permission
  • Use the Service to build a competing product

5. Your Content and Data

5.1 Ownership

You retain full ownership of any content, data, and configurations you create or upload to the Service (“Your Content”). We do not claim ownership of Your Content.

5.2 License to Us

You grant us a limited, worldwide, non-exclusive, royalty-free license to use, store, process, and display Your Content solely to operate, maintain, and improve the Service. This license ends when you delete Your Content or close your account.

5.3 Data Processing Roles

When you use the Service to collect or process data from your end users:

  • You are the Data Controller. You determine the purposes and means of processing.
  • ioZen is the Data Processor. We process data on your behalf, according to your instructions.
  • You are responsible for having a lawful basis to collect your end users’ data and for providing them with appropriate privacy notices

5.4 Your Responsibilities

You are responsible for:

  • The legality and accuracy of Your Content
  • Obtaining necessary consents from your end users
  • Complying with applicable data protection laws in your jurisdiction

6. AI Features

6.1 How AI Works in ioZen

The Service uses artificial intelligence to power features such as form generation, field intelligence, and automation.

6.2 AI and Your Data

  • AI features process data only as needed to deliver the requested functionality
  • Private fields are never sent to AI models. You control which fields use AI.
  • Your data is not used to train AI models. We do not use Your Content to train, improve, or develop AI or machine learning models.

6.3 AI Limitations

AI-generated content (such as suggested form fields or automated responses) may contain errors or inaccuracies. You are responsible for reviewing and approving any AI-generated output before relying on it. We disclaim liability for decisions made based on AI-generated content.

7. Payment Terms

7.1 Billing

If you subscribe to a paid plan, you agree to pay all associated fees. Fees are billed in advance on a monthly or annual basis, depending on your chosen billing cycle.

7.2 Refunds

Subscription fees are generally non-refundable. If you are dissatisfied, contact us at hello@iozen.ai and we will work to find a resolution.

7.3 Price Changes

We may modify pricing with at least 30 days’ written notice. Price changes do not affect your current billing period.

7.4 Taxes

You are responsible for any applicable taxes. If we are required to collect taxes, they will be added to your invoice.

8. Cancellation and Termination

8.1 Cancellation by You

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of your current billing period.

8.2 Termination by Us

We may suspend or terminate your access immediately if we reasonably believe you have:

  • Violated these Terms
  • Engaged in fraudulent or illegal activity
  • Caused harm to other users or the Service

8.3 After Termination

Upon termination:

  • You will have 30 days to export Your Content
  • After the 30-day export window, we will delete Your Content within 30 additional days, unless retention is required by law
  • Provisions that should survive termination (such as limitation of liability and indemnification) will remain in effect

9. Intellectual Property

9.1 Our Property

The Service, including its design, code, features, documentation, and branding, is owned by ioZen and protected by intellectual property laws. These Terms do not grant you any rights to our intellectual property except the limited right to use the Service.

9.2 Feedback

If you provide suggestions, ideas, or feedback about the Service, we may use them without obligation to you.

10. Third-Party Services

The Service may integrate with or link to third-party services. We are not responsible for the availability, content, or practices of third-party services. Your use of third-party services is governed by their own terms and policies.

11. Service Availability

11.1 During Beta

During the Beta period, we provide the Service on a commercially reasonable efforts basis. We do not guarantee any specific level of uptime or availability.

11.2 Maintenance

We may perform scheduled and unscheduled maintenance that temporarily affects availability. We will try to provide advance notice when possible.

12. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY DEFECTS WILL BE CORRECTED.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • ioZen shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, business opportunities, or goodwill
  • Our total liability for any claims arising from your use of the Service shall not exceed the total amount you paid us in the twelve (12) months preceding the claim
  • If you have not paid us anything, our total liability shall not exceed one hundred Canadian dollars (CAD $100)

These limitations apply regardless of the theory of liability (contract, tort, strict liability, or otherwise).

14. Indemnification

You agree to indemnify and hold harmless ioZen, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any law or third-party rights
  • Your Content or your end users’ use of Your Content

15. Force Majeure

Neither party shall be liable for delays or failures in performance resulting from causes beyond reasonable control, including natural disasters, pandemics, war, terrorism, government actions, power failures, internet disruptions, or third-party service outages.

16. Export Controls

You agree to comply with all applicable export control laws and regulations. You may not use or export the Service in violation of Canadian, US, or other applicable export laws.

17. Governing Law and Dispute Resolution

17.1 Governing Law

These Terms are governed by the laws of the Province of British Columbia, Canada, without regard to conflict of law principles.

17.2 Dispute Resolution

Any dispute arising from these Terms shall be resolved as follows:

  1. Negotiation: The parties will first attempt to resolve the dispute through good-faith negotiation for at least 30 days.
  2. Arbitration: If negotiation fails, the dispute shall be resolved through binding arbitration in Vancouver, British Columbia, under the rules of the British Columbia International Commercial Arbitration Centre.
  3. Small Claims Exception: Either party may bring a claim in small claims court if it qualifies.

17.3 EU Consumer Rights

If you are a consumer in the European Union, nothing in these Terms affects your statutory rights under applicable consumer protection laws, including your right to bring proceedings in your local courts.

17.4 Class Action Waiver

To the extent permitted by law, you agree to resolve disputes with us on an individual basis. You waive any right to participate in a class action, collective action, or representative proceeding. This waiver does not apply in jurisdictions where class action waivers are prohibited.

18. Changes to These Terms

We may update these Terms from time to time. For material changes, we will:

  • Notify you by email at least 30 days in advance
  • Post the updated Terms on this page with a new “Last updated” date

Your continued use of the Service after changes take effect constitutes acceptance. If you disagree with the changes, you should stop using the Service.

19. General Provisions

19.1 Entire Agreement

These Terms, together with our Privacy Policy and any other agreements referenced herein, constitute the entire agreement between you and ioZen.

19.2 Severability

If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect.

19.3 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.

19.4 Assignment

You may not assign or transfer these Terms without our written consent. We may assign our rights and obligations without restriction, provided the assignee agrees to honor these Terms.

19.5 Notices

Notices to you will be sent to the email address associated with your account. Notices to us should be sent to hello@iozen.ai.

20. Contact Us

Questions about these Terms? Contact us: