Shared Markdown documents and collections, with drafts that stay off live conversations until you publish.
Create reusable Markdown documents and collections in a shared workspace library. Draft changes stay out of live conversations until you publish. Connect the published document to Agent Blocks.
A usage map shows every Intake Bot and Agent Block using a document, including use through a collection. ioZen finds supporting passages by keyword and by meaning, shows the evidence, and falls back to keyword search when meaning-based search is unavailable.
The September 11 release then limited new Knowledge authoring to Business and Enterprise. Documents that already existed keep serving. Business includes 500 documents. Enterprise is unlimited. Archived documents do not count.
Create reusable Markdown documents and collections in a shared workspace library, keep draft changes out of live conversations, and connect published content to Agent Blocks. See every Intake Bot and Agent Block using a document, including use through a collection. ioZen finds supporting passages by keyword and meaning, shows the evidence it found, and falls back to keyword search when meaning-based search is unavailable.
