Los dueños reciben un correo cuando falla el pago de la suscripción, con la fecha de reintento, antes de que se cancele el plan.
Fallo de pago. Los dueños del espacio reciben un correo en cuanto falla el pago de la suscripción, con la fecha de reintento y un enlace para actualizar la tarjeta, antes de que se cancele el plan. Los ajustes de facturación dejan un aviso si el plan bajó. Tus datos y los créditos comprados se quedan.
Cambios de plan. Cambiar de plan actualiza la suscripción que ya tienes. Si la tarjeta es rechazada, te quedas en el plan actual hasta que se pague la factura.
WhatsApp en la tarjeta y en el contacto. Una tarjeta de caso lista las conversaciones de WhatsApp y de Intake Bot ligadas a sus contactos. El perfil del contacto abre esos hilos en una pestaña de Mensajes, con las mismas reglas de responder y devolver al bot que Team Inbox. Business y Enterprise.
Workspace owners now get an email as soon as a subscription payment fails, with the retry date and a link to update the card, instead of only hearing about it after the plan is canceled. Billing settings shows a notice explaining an automatic downgrade and a history of payment issues and plan changes. Data and purchased credits are unaffected by a downgrade.
A case card now lists WhatsApp and Intake Bot conversations linked to its contacts or submissions. Open a thread from the Messages tab to read history and reply with the same composer, session window, and credit rules as the Team Inbox.
A contact profile now opens linked WhatsApp threads in a Messages tab next to Activity. One thread opens inline; several show a list first. Reply, return to bot, and session rules match the Team Inbox.
Changing plans now always updates your existing subscription instead of ever starting a second one, so a workspace can no longer be billed twice or have an old subscription cancel the plan it is paying for. An upgrade takes effect once its charge clears; if the card is declined you are taken straight to the invoice and stay on your current plan until it is paid. Downgrades apply immediately and credit the unused time to your next invoice.
